Hello, need answers about our Shipping and returns policy? You're in the right place.
Can I Cancel my order?
You can cancel your order within 12 hours of placing the order on the website. Send an email to email@example.com to cancel your order, the mail must contain the name of the product and the order ID along with a reason for cancellation.
Once the cancellation request is received and processed by us, the order will be canceled and the refund will be credited to your original payment mode within 7-10 business days.
What Can I Return And When?
We have a 2 days return policy, where you can return the purchased item within 2 days of receiving for any reason, only if the product is in original condition along with the tags and packaging. We offer an “easy return policy”, we accept partial returns wherein you can raise a return request for one or all products in your order.
You can initiate a return request by filling out this form.
Unfortunately, we will not be able to consider any return request sent after 48 hours of the delivery.
Once your return request is reviewed and approved by Ikiru, you need to pack the product in its original packaging and stick a return slip on it (Provided by Ikiru).
Following are the conditions for all returns:
- Furniture and Customised products are not eligible for a return.
- Please note that the shipping charges for the return would be paid by the buyer. Ensure the product is in its original condition, and packed well.
- If the seller does not receive the product in its original condition, the loss of value would be paid by the buyer.
If the buyer fails to return the package in 2 attempts of pickup from our delivery partner, the return will be cancelled.
Ensure to provide the photos of product and packaging to ikiru via email or WhatsApp before handing it over to the delivery service.
- Shipping charges on return - below 3kgs - Rs.150, above 3kgs - Rs.300.
Once the package is received and approved by the seller, a refund equal to the product value minus shipping charges will be initiated.
Please note that the COD Convenience Fees is non refundable.
- The refund would only be initiated if the seller received the product in the original condition, otherwise the refund would be cancelled.
- Your refund will be processed in 3-5 business days.
- For Prepaid orders the refund can be processed in the buyer's bank account via bank transfer. Following details would be required:
- Bank Account Number
- IFSC Code
- Account Holder's Name
- Bank Branch
If you have any questions regarding your return, please feel free to ask us your queries at firstname.lastname@example.org.
Your purchase is eligible for return or replacement If the product you receive has a genuine manufacturing defect or damage.
All our products are handmade by experienced artisans and trusted brands, one piece at a time, making each piece unique. Due to human involvement in the process, a slight variation in color tone, shape or size may occur between products.
Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if an incorrect or incomplete shipping address has been provided, or if there are 2 failed delivery attempts by our shipping agency, or if the recipient refuses the package.
You can initiate a return request by sending an email to email@example.com with the below-mentioned details:
- Order number
- Delivery address
- Image of the defective product.
Unfortunately, we will not be able to consider any emails or images sent after 48 hours of the delivery.
- Depending upon the location, the product is delivered to you in 3-8 workings days after it has been dispatched from the vendor.
- LIMITED PERIOD DIWALI OFFER - Free shipping on all orders.
- The user will be provided with the shipping details as and when the product is shipped.
- The delivery partner will make 3 attempts to deliver, delivery fees will be charged in case of re-delivery.
What about Cash on Delivery?
We give the option of Cash on Delivery on selected products. Rs 200 will be additional charges in case of Cash on delivery orders.
Once your order is shipped, the Airway Bill Number (AWB no.) and our courier partner name will be sent to you via text message/email. Please visit the courier partner's website and enter the AWB number we have shared with you in the relevant form to track the current location of your shipment and the expected date of delivery.
If you have any questions about your order dispatch, you can email us at firstname.lastname@example.org or call on 9893399255.
Our working hours are Monday to Saturday from 10 AM to 6 PM IST
Policy updated on Feb 2, 2022.